Cancellation Policy
1. Order Cancellation Window
You can cancel your order placed with it within 1 hour as long as the order does not have been processed yet or shipped.
Cancellation Request:
- Email us at: vpf@valencianutrition.com
- Call/WhatsApp us at: +918928056974
- Or reply directly to your order confirmation email
Our customer care team is available Monday to Saturday, 10 AM – 6 PM IST.
2. Cancellation After Dispatch
The order cannot be canceled if already packed and dispatched. However, you can return the product as per our eligibility stated in the Return & Refund Policy.
3. Prepaid Orders
The money will get refunded to the original payment method (credit card, UPI, net banking, etc.) within seven to ten business days for a canceled prepaid order within the eligible timeframe.
Or you can receive the amount as Myvol Wallet Credit for quicker reordering in the later future.
4. Cash on Delivery (COD) Orders
Any COD orders canceled within the time limit are automatically voided. No fees are incurred. COD orders that are canceled repeatedly may restrict a buyer’s ability to utilize this feature in subsequent purchases.
5. Partial Order Cancellation
As of now, partial cancellations are not possible. You will have to cancel the whole order and place fresh one.
6. Cancellation by Myvol.in
We can cancel an order in the following events: Failure to make payment or fraud detected; Out of stock; Shipping details are incomplete; Repeat cancellation of orders or misuse of offers; and Events of force majeure (natural disasters, restrictions by the government, etc.)
In the case of an order cancellation, you would be notified immediately and the refund (as applicable) would be given to you.
7. Change of Mind
Double-check all the stuff you have ordered before confirming. Fragrance is a sensitive product and we do not allow cancelling any delivery or dispatch just because the buyer should have changed their mind.
8. How to Reach Us
Do you want to cancel or change your order?
You just need to send a message:
- Email: vpf@valencianutrition.com
- Phone/WhatsApp: +918928056974
- Instagram DMs: @valencia.perfumes.fragrances
- Address: D wing, Neelkanth Business Park, 304, Vidyavihar West, Mumbai, Maharashtra 400086
We hope to respond to requests within 2 business working hours.
Thank you for making your selection known at Myvol.in. We appreciate your understanding in this respect, and may we cater an unforgettable fragrance experience for you.